If you like to turn our attention to disorders/violations in our stores and hypermarkets or to the quality of products, to express gratitude or a wish please call our Hot Line on 8-800-200-90-02 every day from 7.00 till 23.00 Moscow time or e-mail us at firstname.lastname@example.org
Requests are handled by directors of departments and branches, head of divisions and product category managers.
In your request please state city and exact address of the store/hypermarket where you have noticed incidents and add as many facts as possible (date, prices, first and last names). If you have any questions concerning our products we will need the information written on the packing: name of the product, producer, production date and where exactly you have purchased this product.
Requests are processed within 5 working days after which you can get the feedback from the operator of the call-center on 8-800-200-90-02.
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